How do I place an order?
You can place your order directly through our website by selecting your items and following the checkout prompts. Once your purchase is complete, you will receive an order confirmation by email.

What payment methods do you accept?
We accept major credit cards and secure online payment options available at checkout.

Can I modify or cancel my order after it’s placed?
If you need to change or cancel an order, please contact Customer Service as soon as possible. Once an order has been processed for shipping, changes may not be possible.

What is the cost of shipping?
Standard shipping is a flat rate of $8 on orders under $75 across Canada. Orders above $75 qualify for free shipping.

Where do you ship?
We currently ship within Canada only. We do not offer shipping to the United States or other international destinations at this time.

How long does delivery take?
Delivery times vary depending on your location and the courier used. You will receive tracking information once your order has shipped.

Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking details by email so you can follow your shipment.

What is your return policy?
You may return your purchase within 30 days of receipt, provided the product is unused, in its original condition, and in original packaging.

How do I return an item?
To initiate a return, please contact Customer Service for instructions. Items should be securely packaged to prevent damage during transit. Once received and inspected, your refund or exchange will be processed.

Can I exchange an item?
Yes. Exchanges can be requested within the 30-day return period under the same conditions as refunds.

Do Fulton umbrellas come with a warranty?
Yes. All Fulton umbrellas are covered by a minimum one-year warranty. Some models may carry extended coverage depending on the product.

What is not covered under warranty?
Damage caused by severe wind, general wear and tear, or misuse is not covered. While many Fulton umbrellas are designed to resist inversion, structural damage from extreme weather conditions is not included under warranty.

How should I care for my umbrella?
We recommend allowing your umbrella to fully dry in the open position after use. Clean the canopy with a soft cloth and plain water only. Avoid detergents or harsh cleaners, as they may affect the waterproof coating.

What does ‘wind-resistant frame’ mean?
Wind-resistant frames are engineered to flex under pressure, reducing strain on the ribs during gusty conditions. Many models are designed to invert safely and return to their original shape
without damage.

Which is your lightest umbrella?
The Superslim models are among our lightest designs, weighing approximately 158 grams — ideal for everyday carry and travel.

Which is the most compact umbrella?
The Tiny models fold down to approximately 15 cm, making them ideal for small bags or compact storage.

Which is the strongest umbrella?
Our Performance range, including models such as the Cyclone, Tornado, and Hurricane, is engineered for enhanced wind resistance using advanced materials and reinforced construction.

Can retailers partner with Fulton?
Yes. Retailers interested in stocking Fulton products can contact our team for trade inquiries.

Can Fulton umbrellas be customized for corporate use?
Yes. We offer private label and promotional options, including custom imprinting for corporate clients.

Do you sell replacement parts or cases?
We do not currently offer replacement cases or individual umbrella components.